Effective date: 16.06.2026.

Welcome to duthewire.com. Protecting your privacy and personal data is important to us. This Privacy Policy explains how we collect, use, process, disclose, and protect personal information when you visit our website, contact us, or use our services.

This Privacy Policy is prepared in accordance with applicable data protection regulations, including Regulation (EU) 2016/679, also known as the General Data Protection Regulation (GDPR).

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The website duthewire.com is operated by:

The Wire d.o.o.
Vinogradarska 2, 20236 Mokošica, Croatia
OIB: 06191660950
MBS: 060387652
Share capital paid in full: EUR 2,654.46
Management Board: Aljoša Nikolić
Bank account: OTP banka, HR8524070001100043416
Email: info@duthewire.com
Phone: +385 99 656 93 97
Website: https://duthewire.com

For the purposes of applicable data protection laws, The Wire d.o.o. acts as the data controller for personal data collected directly through the website duthewire.com, including data submitted through the contact form and data processed through website analytics, security, and tracking tools.

Reservations for the zipline experience are managed through the third-party booking platform EZ Booker. Personal data submitted during the reservation process is collected and processed through the EZ Booker platform, in accordance with their own privacy policy, terms, and data protection practices.

2. What Personal Data We Collect

The website duthewire.com directly collects only the personal data that you voluntarily provide through our contact form.

This may include:

• Name

• Email address

• Message content

We use this information only for the purpose of responding to your inquiry, providing requested information, and communicating with you regarding our services.

3. Booking and Reservation Data

Reservations for our zipline experience are managed through the third-party booking system EZ Booker.

The website duthewire.com does not directly collect, process, or store booking-related data such as reservation details, participant information, activity dates, payment information, or card details.

Any personal data required for making and managing a reservation is collected and processed through the EZ Booker platform, in accordance with their own privacy policy, terms, and data protection practices.

If payment is made through the booking system or another third-party payment provider, payment information is processed by the relevant third-party provider. The website duthewire.com does not directly collect or store payment card information.

EZ Booker website: https://ez-booker.hr

4. Technical and Automatically Collected Data

When you visit our website, certain technical data may be collected automatically through cookies and similar technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited on our website

• Approximate location based on technical data

• Date, time, and duration of website visit

• Information about how you reached our website

• Interaction data required for security and spam prevention

This data may be collected through tools such as Google Analytics, Google Search Console, Google Tag Manager, Google Fonts, Meta Pixel, and Google reCAPTCHA.

5. Purpose and Legal Basis for Processing

We process personal data only when there is a valid legal basis under the GDPR.

We may process your personal data for the following purposes:

Responding to Inquiries

When you contact us through the contact form, we process your name, email address, and message in order to respond to your inquiry and provide requested information.

Legal basis: Legitimate interest and/or taking steps prior to entering into a contract.

Communication With Users

We may use the contact information you provide to communicate with you regarding your inquiry, our zipline experience, availability, or other information related to our services.

Legal basis: Legitimate interest.

Website Analytics and Improvement

We use analytics tools to understand how visitors use our website, improve website performance, measure traffic, and optimize user experience.

Legal basis: Consent where required, and legitimate interest where applicable.

Marketing and Advertising Measurement

We may use tools such as Google Tag Manager, Google Analytics, and Meta Pixel to measure advertising performance and improve our marketing activities.

Where required by law, such processing is based on your consent.

Legal basis: Consent and/or legitimate interest, depending on the type of processing and applicable cookie rules.

Protection Against Spam and Abuse

We may use Google reCAPTCHA to protect our contact forms from spam, abuse, automated submissions, and malicious activity.

Legal basis: Legitimate interest in protecting our website, contact forms, systems, and users.

Legal and Security Purposes

We may process certain data where necessary to comply with legal obligations, protect our website, prevent misuse, or protect our rights and interests.

Legal basis: Compliance with legal obligations and legitimate interest.

6. Third-Party Services We Use

Our website and reservation process may involve third-party service providers.

These may include:

• EZ Booker – booking and reservation management

• Google Analytics – website analytics

• Google Search Console – website performance and search visibility monitoring

• Google Tag Manager – tag and tracking management

• Google Fonts – font display and website design

• Meta Pixel – advertising and marketing measurement

• Google reCAPTCHA – protection of contact forms from spam and abuse

• Hosting and technical service providers

Please note that all booking-related data is collected and processed through EZ Booker, not directly through duthewire.com.

Third-party providers may process certain data in accordance with their own privacy policies, terms, and data protection practices.

We do not sell, lease, or trade your personal data to third parties.

7. How We Share Your Data

We may share personal data only when necessary and under appropriate conditions.

This may include sharing data with:

• Technical service providers that help us maintain and secure the website

• Analytics and advertising providers, depending on your cookie preferences and applicable law

• Security and anti-spam service providers, such as Google reCAPTCHA

• Legal, tax, accounting, or administrative advisors where necessary

• Public authorities, courts, or regulatory bodies where required by law

Booking-related data is handled through EZ Booker and is subject to their own data processing practices.

We may also disclose data where necessary to protect our rights, property, users, visitors, employees, or the public.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

In general:

• Contact form inquiries may be retained for as long as necessary to respond to the inquiry and maintain reasonable business records.

• Marketing-related data, where applicable, is retained until you withdraw your consent or object to processing.

• Technical, security, and analytics data is retained according to the settings and retention periods of the relevant tools and providers.

• Booking-related data is retained and managed through EZ Booker, in accordance with their own retention rules and legal obligations.

After the retention period expires, personal data is securely deleted, anonymized, or otherwise removed from active use.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper website functionality, improve user experience, analyze traffic, protect contact forms, prevent abuse, and measure marketing performance.

Cookies may be used for:

• Essential website functionality

• Website performance and analytics

• Remembering user preferences

• Advertising and marketing measurement

• Understanding how visitors interact with our website

• Protection of contact forms from spam and automated submissions

We may use tools such as:

• Google Analytics

• Google Search Console

• Google Tag Manager

• Google Fonts

• Meta Pixel

• Google reCAPTCHA

You can manage or disable cookies through your browser settings. Depending on the cookie settings available on our website, you may also be able to manage your preferences through a cookie banner or consent management tool.

Please note that disabling certain cookies may affect website functionality, user experience, or the proper operation of security features such as spam protection.

10. Google Analytics, Google Tag Manager and Meta Pixel

We may use Google Analytics and Google Tag Manager to collect statistical information about website visits and user interaction with our website.

We may also use Meta Pixel to measure the performance of our advertising campaigns and understand how users interact with our website after viewing or clicking on our ads.

These tools may collect technical information through cookies or similar technologies. Where required by law, these tools are used only with your consent.

You can manage cookie and tracking preferences through your browser settings and, where available, through the cookie consent tool on our website.

Google Privacy Policy: https://policies.google.com/privacy
Meta Privacy Policy: https://www.facebook.com/privacy/policy/

11. Google Fonts

Our website may use Google Fonts to display fonts and improve visual presentation.

When Google Fonts are loaded from Google servers, certain technical information, such as your IP address and browser information, may be transmitted to Google.

Google Privacy Policy: https://policies.google.com/privacy

12. Google reCAPTCHA

Our website may use Google reCAPTCHA to protect contact forms and prevent spam, abuse, and automated submissions.

Google reCAPTCHA may collect certain technical information, such as your IP address, browser and device information, user interaction data, and other data required by Google to determine whether the form submission is made by a human user or an automated system.

The use of Google reCAPTCHA is based on our legitimate interest in protecting our website, contact forms, users, and systems from spam, misuse, and malicious activity.

Google reCAPTCHA is provided by Google and is subject to Google’s Privacy Policy and Terms of Service:

Google Privacy Policy: https://policies.google.com/privacy
Google Terms of Service: https://policies.google.com/terms

13. Third-Party Links and External Websites

Our website may contain links to third-party websites, booking platforms, maps, social media platforms, or external tools.

Third-party websites and services may collect data about you, use cookies, track your interaction, or process your data according to their own privacy policies.

The Wire d.o.o. is not responsible for the privacy practices, security, or content of third-party websites and services. We recommend that you review their privacy policies before providing personal data.

14. International Data Transfers

Some third-party service providers we use, such as analytics, marketing, security, or technical service providers, may process data outside the European Economic Area.

Where personal data is transferred outside the EEA, appropriate safeguards are applied in accordance with applicable data protection laws. These may include adequacy decisions, Standard Contractual Clauses, or other GDPR-compliant transfer mechanisms.

15. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Secure website connection through SSL/HTTPS

• Restricted access to administrative systems

• Use of trusted technical and booking service providers

• Use of spam prevention and security tools such as Google reCAPTCHA

• Regular monitoring and maintenance of the website

• Reasonable administrative and technical safeguards

However, no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

16. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

Right of Access

You have the right to request confirmation as to whether we process your personal data and to request access to that data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data, subject to legal limitations.

Right to Restriction of Processing

You have the right to request restriction of processing in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interest or processing for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, please contact us at:

info@duthewire.com

We may ask you to provide additional information in order to verify your identity before responding to your request.

17. Complaints

If you believe that your personal data has been processed unlawfully or that your rights under the GDPR have been violated, you have the right to file a complaint with the competent data protection authority.

For Croatia, the competent authority is:

Agencija za zaštitu osobnih podataka / Croatian Personal Data Protection Agency
Address: Ulica Metela Ožegovića 16, 10 000 Zagreb, Croatia
Email: azop@azop.hr
Website: https://azop.hr
Complaint information: https://azop.hr/zahtjev-za-utvrdivanje-povrede-prava/

You may also contact us directly at info@duthewire.com so we can try to resolve your concern.

18. Data Breach Procedures

In the event of a personal data breach that may result in a risk to your rights and freedoms, we will take appropriate steps in accordance with applicable laws.

This may include:

• Investigating the nature and scope of the breach

• Taking measures to limit possible harm

• Notifying the competent authority where required

• Informing affected individuals where required by law

19. Automated Decision-Making and Profiling

We do not use personal data collected directly through duthewire.com for automated decision-making that produces legal effects or similarly significant effects on users.

Certain analytics and advertising tools may use limited profiling or audience measurement features to help us understand website performance and advertising effectiveness. Where required by law, such processing is based on your consent.

Google reCAPTCHA may use automated analysis to determine whether a contact form submission is likely to be made by a human user or an automated system. This is used for security and spam prevention purposes and does not produce legal effects concerning users.

20. Cookie Policy

This Cookie Policy forms part of our Privacy Policy and explains how duthewire.com uses cookies and similar technologies.

Cookies are used to ensure the proper functioning of the website, improve user experience, analyze website traffic, protect contact forms, prevent abuse, and, where you give your consent, measure the effectiveness of our marketing activities.

What Cookies Are

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device, remember certain preferences, provide basic functionality, and collect information about how the website is used.

Cookies may be:

• Session cookies, which are deleted when you close your browser.

• Persistent cookies, which remain stored on your device for a specific period.

• First-party cookies, which are set by the website you are visiting.

• Third-party cookies, which are set by external service providers.

Types of Cookies We Use

The website duthewire.com may use the following categories of cookies:

Necessary Cookies

Necessary cookies are required for the basic operation of the website. These cookies cannot be disabled through our systems because they are essential for core website functionality.

They may be used for:

• Website security

• Remembering cookie consent preferences

• Enabling basic website functions

• Ensuring the proper display and operation of the website

• Supporting contact form functionality

• Protecting contact forms from spam and automated submissions

These cookies do not require your consent.

Analytics Cookies

Analytics cookies help us understand how visitors use our website. They allow us to collect statistical information such as the number of visitors, visited pages, traffic sources, and general user interaction with the website.

We may use analytics tools such as Google Analytics.

Analytics cookies are used only with your consent, where required by applicable law.

Marketing Cookies

Marketing cookies are used to measure the effectiveness of advertising campaigns and understand how users interact with our website after viewing or clicking on advertisements.

We may use marketing tools such as Meta Pixel and other advertising-related tracking technologies.

Marketing cookies are used only with your consent.

Functional and Security Cookies

Functional and security cookies may be used to provide enhanced website functionality, improve the visual or technical presentation of the website, protect contact forms, and prevent misuse.

This may include third-party services such as Google Fonts, Google reCAPTCHA, or other external tools used for website display, security, and performance.

Where these services involve the transfer of technical information to third parties, they may be subject to your cookie preferences and applicable consent requirements.

Third-Party Cookies

Some cookies and similar technologies used on our website may be placed by third-party service providers.

These may include:

• Google Analytics

• Google Search Console

• Google Tag Manager

• Google Fonts

• Meta Pixel

• Google reCAPTCHA

• Hosting and technical service providers

Third-party providers may process certain technical information in accordance with their own privacy policies and terms.

Google Privacy Policy: https://policies.google.com/privacy
Google Terms of Service: https://policies.google.com/terms
Meta Privacy Policy: https://www.facebook.com/privacy/policy/

Google Analytics and Google Tag Manager

We may use Google Analytics to collect statistical information about website visits and user interaction with our website.

We may also use Google Tag Manager to manage website tags and tracking scripts. Google Tag Manager itself does not create user profiles or store analytics data, but it may be used to load other tools, such as Google Analytics or Meta Pixel, depending on your consent preferences.

Where required by law, analytics and tracking tools are activated only after you provide your consent.

Meta Pixel

We may use Meta Pixel to measure the performance of our advertising campaigns and understand how users interact with our website after viewing or clicking on our advertisements on Meta platforms, such as Facebook or Instagram.

Meta Pixel may collect technical information through cookies and similar technologies. This tool is used only with your consent, where required by law.

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

Google Fonts

Our website may use Google Fonts to display fonts and improve the visual appearance of the website.

When fonts are loaded from Google servers, certain technical information, such as your IP address and browser information, may be transmitted to Google.

Google Privacy Policy: https://policies.google.com/privacy

Google reCAPTCHA Cookies and Similar Technologies

Our website may use Google reCAPTCHA to protect contact forms from spam, abuse, and automated submissions.

Google reCAPTCHA may use cookies and similar technologies and may collect technical information required to assess security risks and prevent misuse.

This service is used for website security and contact form protection. Google reCAPTCHA is provided by Google and is subject to Google’s Privacy Policy and Terms of Service.

Google Privacy Policy: https://policies.google.com/privacy
Google Terms of Service: https://policies.google.com/terms

Booking Platform Cookies

Reservations for our zipline experience are managed through the third-party booking platform EZ Booker.

When you access or use the EZ Booker platform, cookies or similar technologies may be used by EZ Booker or its service providers. Such cookies are not controlled directly by duthewire.com and are subject to EZ Booker’s own privacy and cookie practices.

EZ Booker website: https://ez-booker.hr

Managing Cookie Preferences

When you first visit our website, you may be shown a cookie banner that allows you to accept, reject, or customize non-essential cookies.

You can choose whether to allow analytics and marketing cookies. Necessary cookies remain active because they are required for the basic operation, security, and proper functioning of the website.

You can change or withdraw your cookie consent at any time through the cookie settings option available on our website, where provided.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, user experience, or the proper operation of security features such as spam protection.

Consent

Non-essential cookies, including analytics and marketing cookies, are used only where you have provided consent, if such consent is required under applicable law.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, third-party tools, website functionality, or legal requirements.

The latest version will always be available as part of our Privacy Policy on duthewire.com.

21. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, third-party tools, or legal requirements.

The latest version of this Privacy Policy will always be available on our website.

22. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal data, please contact us:

The Wire d.o.o.
Vinogradarska 2, 20236 Mokošica, Croatia
OIB: 06191660950
MBS: 060387652
Email: info@duthewire.com
Phone: +385 99 656 93 97
Website: https://duthewire.com